Terms of service

Operator

Operator legal name not configured

Contact

[email protected]

Postal address

Operator postal address not configured

CrownVouch is provided by the operator named above (“we”, “us”). By creating an account, ticking the acceptance box, approving a request, or asking us to set the service up for your business, you (“the business”, “you”) accept these terms on behalf of that business and confirm that you are authorised to do so. We record the version you accepted and when. If we change these terms materially, you will be asked to accept the new version before continuing to use the dashboard.

• The service is for businesses and the people who work for them. It is not offered to consumers or to anyone under 18.
• You must provide accurate business, contact and postal address details and keep them current; they appear in email footers as required by commercial email law.
• One account holder may belong to several businesses; each business has at least one owner who is responsible for it.

CrownVouch sends review-request email to a business's customers after a completed transaction, gives each customer an independent route to Google and a private feedback option, records what was sent, delivered, submitted or skipped, and turns low private ratings into assigned follow-up issues for the business's team.

Email is the only channel. Requests can start from a link you create, a reusable business link, an approved CSV upload, a signed completion event delivered to a webhook, or the API. We do not provide native connections to invoicing or payment vendors.

CrownVouch is operating as a guided pilot. Prices shown on this website as “proposed” are not offers to sell. A purchasable subscription exists only once we confirm the terms in writing and the hosted checkout is available to you. Nothing on the website creates a subscription by itself.

• You must confirm that you own or are authorised to act for the business before a Google review destination is activated.
• You are responsible for the people you invite, for their use of the service, and for keeping sign-in credentials and API keys confidential. Tell us promptly if you believe an account or key has been compromised.
• We may check that a review destination is a valid Google review page before enabling it and may pause sending if it is not.
• Where we help create or verify a Google Business Profile, we act on your instructions. Verification is decided by Google and is not guaranteed.

You agree to use CrownVouch only to ask customers about genuine, completed transactions, and specifically to:

• Import or trigger requests only for real customers of your business who have completed a transaction, and only where you have a lawful basis to contact them; never purchased or prospect lists.
• Offer the Google route to every customer regardless of expected rating, and never offer incentives for reviews or ask for a particular rating.
• Comply with Google's review content and Business Profile policies and with the email, consumer and data protection laws that apply to you and your customers.
• Provide an accurate business name, reply-to address and postal address for use in email footers, and honest wording in any text you customise.
• Honour customer opt-outs and privacy requests, and not attempt to contact suppressed or erased customers through the service.
• Not use the service to send unrelated marketing, not upload malicious files or content, and not attempt to access other businesses' data or to probe or overload the service.

We may suspend sending, without refund for the affected period, if use of the service creates a material risk to customers, deliverability or compliance. We will tell you why and how to resolve it where we lawfully can.

Request and reminder email is sent by us on your behalf, from an authenticated CrownVouch sending domain, using your business name as the display name and your postal address in the footer. You are the sender for the purposes of applicable email and consumer law, and you are responsible for ensuring you may contact each recipient. We provide one-step unsubscribe, bounce and complaint handling, a one-reminder maximum and a 90-day per-customer frequency cap, and we apply them to every request regardless of how it was started.

• For your customers' personal data you are the controller and we are your processor. The data processing agreement sets out our obligations, the security measures we apply, and the subprocessors we use. An owner accepts it once per business from Settings; the version accepted is recorded.
• For your own account data, billing records and website enquiries, we are the controller, as described in the privacy notice.
• You will only give us instructions that are lawful, and you will handle requests from your customers about their data using the tools we provide (access export and erasure under Settings) or by asking us for help.
• You own the customer, request and feedback data in your account. We process it only to provide the service and never sell it or use it to contact your customers for our own purposes.

• Each plan includes a fixed number of initial email requests per billing period. Reminders and retries do not count again.
• The quota is a hard stop with an owner notification. There is no automatic overage charge and no backlog sent on the reset day.
• Requests delayed more than seven days past their intended send time expire and require fresh review.
• Reusable business links and the API are rate limited; the reusable link never starts reminders.

• Subscriptions, invoices, receipts, taxes and payment method updates are handled through a hosted billing portal operated by Polar, which acts as merchant of record.
• A guided trial requires a payment method and is capped at a stated number of live requests; nothing is charged until the trial ends unless you cancel first.
• Fees are charged in advance per location per month, exclusive of any applicable tax.
• You may cancel at any time from the billing portal. Sending stops at the end of the paid period. Fees already paid are not refunded except where the law requires it.
• After a subscription ends you keep read and export access to existing data for 30 days; sending is disabled during that period. After a further 30 days the business and its data are scheduled for deletion.
• If a payment fails, we give a short grace period and notify the account owner before sending is paused.

• We own the service, its software, design and documentation. You get a non-exclusive, non-transferable right to use it for your business while your account is in good standing.
• You keep all rights in your business data, logo and wording, and you grant us the licence needed to display and send them as part of the service.
• Suggestions you give us about the service may be used without obligation. We never publish your customers' feedback or your recovery notes.

Google, Resend and Polar operate under their own terms. We are not responsible for their availability, policy decisions or changes. A Google review page is controlled by Google; a review posted there is between the customer and Google.

CrownVouch helps you ask consistently and follow up. It does not and cannot guarantee any number of reviews, any star rating, Google search placement, removal or editing of reviews, that a Google click resulted in a posted review, or that a Business Profile will be verified. Reported figures are observed signals from email providers and browsers and may be incomplete. Except as stated in these terms, the service is provided as is.

We aim to keep the service available and to give notice of planned maintenance. We may change features, limits or these terms; we will tell account owners by email about material changes at least 14 days before they take effect, and you may cancel before then if you do not agree. Notices to you go to the owner email addresses on the account; notices to us go to the contact address above.

To the extent permitted by law, we are not liable for indirect or consequential loss, lost revenue, or losses arising from customers' decisions about what to post, from Google's policies, or from your breach of the acceptable-use rules. Our total liability for any claim in a subscription year is limited to the fees you paid us in that year. Nothing in these terms limits liability that cannot be limited by law, including for death, personal injury, fraud, or our breach of the data processing agreement where the law says it cannot be limited.

You will cover reasonable losses and costs we incur from third-party claims caused by your breach of the acceptable-use rules, by data you had no right to give us, or by your instructions.

We may suspend or end an account for material breach of these terms, for non-payment after the grace period, or where continuing would expose customers or the service to material risk. You may end your subscription at any time from the billing portal, and any account holder may delete their own account from Account. The data, wind-down and deletion provisions above continue to apply.

• These terms, the privacy notice and the data processing agreement are the whole agreement between us for the service and replace earlier discussions.
• If part of these terms is unenforceable, the rest still applies. A delay in enforcing a right is not a waiver.
• Neither party is liable for delays caused by events outside its reasonable control, except for payment obligations.
• You may not transfer your account without our consent; we may transfer this agreement to a successor that takes over the service on the same terms, with notice to you.

These terms are governed by the law of the jurisdiction in which the operator is established, and disputes are subject to the courts there, unless the law that applies to you gives you rights that cannot be excluded. Before starting a claim, both parties agree to try to resolve the matter by discussion for 30 days. Questions about these terms: [email protected].