Step 1: After work is complete
- What happens
- A completed job or manual action starts the workflow.
- What you can change
- Choose manual links, CSV imports or connected events.
- Fixed rule
- Safety and opt-out checks always run.
Review requests and customer follow-up
Make customer follow-up part of every job.
Send review requests, collect private feedback and turn concerns into assigned follow-up.
Pilot offer for small service businesses. Previews on this page use sample data; nothing here is a live customer record.
After work is complete
Manual, CSV, webhook
Wait 1 day
Wait 1 day
Ask for feedback
Neutral email, equal stars
Send one reminder
3 days later
Notify the manager
1 business day
What the customer sees
SampleSample Business
How did we do?
Choose either option below, or both. Neither one is required.
Review on GoogleSend private feedback
Email arrives: 1 day after the job
- Requests sent
- 12
- Delivered
- 11
- Google clicks
- 4
- Open issues
- 1
Sample figures for illustration only.
After work is complete
Manual, CSV, webhook
Wait 1 day
Wait 1 day
Ask for feedback
Neutral email, equal stars
Send one reminder
3 days later
Notify the manager
1 business day
What the customer sees
SampleSample Business
How did we do?
Choose either option below, or both. Neither one is required.
Review on GoogleSend private feedback
Email arrives: 1 day after the job
- Requests sent
- 12
- Delivered
- 11
- Google clicks
- 4
- Open issues
- 1
Sample figures for illustration only.
Sample workflow with sample data. Nothing is sent.
- 1After work is complete
- 2Wait 1 day
- 3Ask for feedback
- 4Send one reminder
- 5Notify the manager
How it works
From completed job to customer follow-up
Send a request, collect a response and assign concerns.
Step 2: Wait 1 day
- What happens
- The request waits for your chosen delay and sending window.
- What you can change
- Send now or wait 2 hours, 1 day or 2 days.
- Fixed rule
- Late requests expire instead of sending unexpectedly.
Step 3: Ask for feedback
- What happens
- A neutral email offers Google and private feedback separately.
- What you can change
- Edit the subject and introduction.
- Fixed rule
- Every rating gets the same Google option.
Step 4: Send one reminder
- What happens
- One reminder can follow if the customer has not responded.
- What you can change
- Choose whether and when it is sent.
- Fixed rule
- Customers are never repeatedly chased.
Step 5: Notify the manager
- What happens
- A private rating of 1–3 creates an assigned recovery task.
- What you can change
- Choose the recovery manager.
- Fixed rule
- The first response is due within one business day.
Owners adjust timing, message wording, the optional reminder and the recovery manager in a guided editor. The 1 to 3 recovery threshold is fixed.
Want to change the timing or the reminder and watch what happens? Open the interactive demo. No login required.
What the customer sees
Let customers choose where their feedback goes
Try the sample customer page.
Sample Business
How did we do?
Thank you for choosing Sample Business. Choose either option below, or both. Neither one is required.
Opens Google. Public. Available for every rating and after private feedback.
Sent to Sample Business. Not published anywhere.
Preview only. Nothing on this page sends an email or opens Google. Customers choose where their words go; nothing is posted on their behalf.
Two independent routes
Google and private feedback are always separate choices.
Private means private
Private feedback goes only to the business.
Low ratings become a task
Ratings of 1–3 create an assigned recovery task.
What CrownVouch handles
Ask consistently
Start a neutral request after each completed job.
Track every request
See what was scheduled, delivered, completed or skipped.
Recover concerns
Low private ratings become assigned tasks with a response deadline.
Getting started
Two ways to start, one setup conversation
Already have a Google profile?
Add your Google review link, confirm you are authorised to act for the business, and we check that the destination is a valid review page. Requests can start once that check is complete.
Starting without a profile?
We guide you through creating a Google Business Profile and requesting verification as a resumable setup task with a named owner and next action. Review requests begin once the profile and review link are ready. Verification is Google's decision and is not guaranteed.
Manual and automatic
Start requests the way your business already works
Start with a link, QR code, customer list or connected event.
Personal link
Create and share a link for one customer.
Reusable business link with QR code
Use one printable QR code for walk-in customers.
CSV approval
Preview a customer list, then approve it before sending.
Assisted backend webhook
Start requests from completed-work events in your system.
Same safeguards every time
Trust and questions
Clear limits, stated up front
Are Google reviews and private feedback separate?
Yes. Google and private feedback are separate choices, available for every rating.
Who controls what gets posted?
The customer. CrownVouch never posts a review on anyone's behalf.
How many emails does a customer receive?
One request and at most one reminder. Customers can unsubscribe at any time.
Which channels are available?
Email is available now. SMS is not currently offered.
Ready to ask every customer, every time?
Tell us about your business and whether you have a Google profile yet. We will reply to arrange a short setup conversation. See the current pilot offer on the pricing page.